What’s quality work worth to ya’?
I’m not happy if my clients don’t think they’ve received fair value for what they’ve paid. Because my overhead is minimal, I can offer high quality work at a very reasonable cost. So far — happily — no one has complained about my fees.
In part, this may be because I set up most of my engagements on a fixed-fee basis. My clients understand the scope of work and what they will pay for it. Clients appreciate the certainty, and it does not leave a lot of room for misunderstanding.
While I prefer not to bill on an hourly basis, sometimes it’s unavoidable. For those engagements, I now have a “Fee-for-Value Guarantee.” If clients feel that the value of my work differs from the fees charged — in either direction — then they can simply pay what they believe my work was worth. The only requirement is that they provide an explanation for the change.
Sure, there is the potential for an unscrupulous person to take advantage of this, but I always have the option to stop working with such a person. The way I see it, it’s better for everyone concerned that the client feel assured that they are going to get value for their money.
We’ll see how it goes…
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